Privacy Policy
Last updated: August 26, 2025
At Pitwall, we are committed to protecting your privacy. This Privacy Policy explains what personal data we collect when you use our app and services, how we use it, and how to contact us.
Information We Collect
Account and Authentication
If you sign in, we collect your email address and (if provided) your name and profile image. If you sign in with Apple, we receive your Apple-provided email (which may be a private relay) and your name if you choose to share it. We do not receive your Apple password. We store login timestamps and technical identifiers needed to maintain your session.
Guest Access
If you enter as a guest, we create a temporary identifier to enable app functionality without a full account. Some features (such as syncing across devices) may be limited.
AI Chat Content
When you use the AI chat, we process your prompts and messages, along with model outputs and feedback (for example, thumbs up/down). We also collect technical metadata such as timestamps, request IDs, and model selection to operate and secure the service.
Device and Usage Data
We collect device and app information such as device model, operating system, app version, language, country/region, IP address, and interaction data (pages/screens viewed, clicks, session duration, performance metrics, and crash logs).
Analytics Identifiers
We use PostHog to collect product analytics using a pseudonymous identifier (distinct_id), session IDs, and event properties. We may associate events with your account if you are signed in. See PostHog’s Privacy Policy.
Support and Communications
If you contact us, we process your email address and any information you include in your message.
How We Use Your Information
- Provide and maintain the app, including authentication, sessions, and delivering AI chat responses.
- Operate and secure AI features, including routing your chat inputs/outputs through our AI infrastructure provider(s).
- Analyze product usage, measure performance, and improve features using PostHog (including optional A/B testing and diagnostics).
- Communicate with you about updates, security alerts, and support.
- Prevent fraud, abuse, and enforce our Terms.
AI Providers (OpenRouter and Model Vendors)
We transmit your chat content and related metadata to our AI infrastructure provider, OpenRouter, which may route it to third‑party model providers (for example, Anthropic, OpenAI, Google) solely to generate responses. We configure providers to disable training on your data where such controls are available. Providers may temporarily retain logs to operate and secure their services. See OpenRouter’s Privacy Policy.
Data Security
We implement measures intended to protect your information, such as encryption in transit and controlled access to systems. While no method of transmission or storage is completely secure, we work to keep your data protected and respond to security issues promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy here and revise the “Last updated” date. If we make material changes, we will provide additional notice as appropriate.
Contact Us
If you have questions or wish to exercise your privacy rights, contact us at:
- Email: info@pitwallapp.com